Wati Key Facts
What is Wati?
Wati is an end-to-end WhatsApp API solution that enables businesses to integrate WhatsApp communication into their operations. It serves as a platform for customer engagement, support, and marketing through the popular messaging app.
Wati utilizes technologies such as natural language processing (NLP) for its chatbot builder, allowing businesses to create automated conversations without coding. It also leverages data analytics to provide insights into customer interactions and performance metrics.
Wati Key Features
- WhatsApp API Integration: Enables businesses to integrate WhatsApp communication into their operations for customer engagement, support, and marketing.
- No-Code Chatbot Builder: Allows businesses to create and deploy chatbots without coding knowledge, using a simple drag-and-drop interface.
- Team Inbox: Provides a shared inbox for multiple agents to manage customer interactions from a unified dashboard.
- Broadcast Messaging: Allows sending bulk messages to customers using pre-approved templates for promotions, updates, and notifications.
- Automations: Offers keyword actions, reply materials, routing, and sequence automations to handle repetitive tasks efficiently.
- Analytics Dashboard: Provides insights into customer interactions and performance metrics to optimize communication strategies.
- Template Messages: Allows businesses to create and use pre-approved message templates for consistent communication.
- Multi-Agent Support: Allows multiple team members to handle customer conversations simultaneously.
Wati Pricing Plans
Plans | Monthly Pricing | Annual pricing | Key Features |
---|---|---|---|
Growth Bussiness | $49/month | $39/month | – Up to 5 users ($12/month per additional user) – Green tick verification and assistance – Message broadcast and scheduling – Team inbox – 1000 chatbot sessions – Basic chatbot – Keywords actions – WhatsApp catalogue – Global Webhook – API access – Commerce integrations |
Pro Plan | $99/month | $79/month | – Up to 5 users (₹24/month per additional user) – Green tick verification and assistance – Message broadcast and scheduling – Team inbox – 1000 chatbot sessions – Basic chatbot- Keywords actions – WhatsApp catalogue – Global Webhook – API access – Commerce integrations |
Bussiness Plan | $299/month | $229/month | – Everything in Pro Plan – Up to 5 users ($69/month per additional user) – 5% discount on Wati conversation rate cards – Auto chat assignment – Auto deletion of chats – SMS Fallback with Twilio – Free custom domain – 5000 chatbot sessions – IP whitelisting – Dedicated customer success manager |
Wati Alternatives
1. AiSensy
A WhatsApp Business API provider offering features like chatbots, bulk messaging, and CRM integrations. It's known for its user-friendly interface and affordable pricing.
2. Twilio
A versatile communication API platform that supports WhatsApp Business API along with other channels. It's developer-friendly but requires technical expertise to implement.
3. Interakt
A comprehensive WhatsApp Business API solution with features like shared inbox, automation workflows, and campaign management. It's designed for ease of use and scalability.
Feature | Wati | AiSensy | Twilio | Interakt |
---|---|---|---|---|
Ease of Use | Moderate | High | Low (Developer-oriented) | High |
Chatbot | Basic and Advanced | Advanced | Customizable | Advanced |
Customer Support | Limited (Email only) | 24/7 support | Limited | 24/7 support |
Integration | Limited | Extensive | Extensive | Extensive |
Free Trial | 7 days (Limited features) | 14 days | Free credits | 14 days |
Green Tick Verification | Paid | Free | Varies | Free |
Target Audience | Small to medium businesses | All business sizes | Developers, large enterprises | Small to large businesses |
Final Thoughts
Wati has become a game-changer for companies wanting to make their chats with customers on WhatsApp better. It's got a lot of cool features, is easy to use, and can do a lot of things automatically, helping companies get more involved with their customers, make things run smoother, and save money on support.
If you're a small business or a big company, Wati can help you find the right solution for talking to your customers. By using what Wati can do, online course makers can make sure they're talking to their students on time and in a way that keeps them interested and happy. If you're looking to shake things up with how you talk to your customers, Wati is definitely something to think about.
- User-Friendly Interface: Intuitive design, easy navigation.
- Covers multiple sports leagues like NBA, NFL, MLB, etc.
- Reliable Performance: Consistent, dependable service.
- Excellent Customer Support: Responsive, helpful assistance.
- Seamless WhatsApp Integration: Smooth API implementation.
- Customizable Templates: Flexible message creation.
- Multi-Agent Collaboration: Efficient team coordination.
- Detailed Analytics: Insightful performance metrics.
- Scalability: Accommodates business growth.
- Data Export Limitations: Constrained reporting features.
- Dependency Concerns: Reliance on WhatsApp API.