Wati
8.5

Wati

  • Transform Customer Service with Wati's AI
  • Unlock the Power of WhatsApp for Your Business
  • Streamline Your Support with Automated Chats

Wati Key Facts 

Best Suitable Industry: Bussiness
Pricing Model: Monthly and Annually
Free Trial: Yes
Free Plan: Available
Starting: $39.99
Special Discount: 25% Off on Annual Subscription

What is Wati? 

Wati

Wati is an end-to-end WhatsApp API solution that enables businesses to integrate WhatsApp communication into their operations. It serves as a platform for customer engagement, support, and marketing through the popular messaging app. 

Wati utilizes technologies such as natural language processing (NLP) for its chatbot builder, allowing businesses to create automated conversations without coding. It also leverages data analytics to provide insights into customer interactions and performance metrics. 

Wati Key Features

  • WhatsApp API Integration: Enables businesses to integrate WhatsApp communication into their operations for customer engagement, support, and marketing.
  • No-Code Chatbot Builder: Allows businesses to create and deploy chatbots without coding knowledge, using a simple drag-and-drop interface.
  • Team Inbox: Provides a shared inbox for multiple agents to manage customer interactions from a unified dashboard.
  • Broadcast Messaging: Allows sending bulk messages to customers using pre-approved templates for promotions, updates, and notifications.
  • Automations: Offers keyword actions, reply materials, routing, and sequence automations to handle repetitive tasks efficiently.
  • Analytics Dashboard: Provides insights into customer interactions and performance metrics to optimize communication strategies.
  • Template Messages: Allows businesses to create and use pre-approved message templates for consistent communication.
  • Multi-Agent Support: Allows multiple team members to handle customer conversations simultaneously.

Wati Pricing Plans

PlansMonthly PricingAnnual pricingKey Features
Growth Bussiness$49/month$39/month– Up to 5 users ($12/month per additional user)
– Green tick verification and assistance
– Message broadcast and scheduling
– Team inbox
– 1000 chatbot sessions
– Basic chatbot
– Keywords actions
– WhatsApp catalogue
– Global Webhook
– API access
– Commerce integrations
Pro Plan$99/month$79/month– Up to 5 users (₹24/month per additional user)
– Green tick verification and assistance
– Message broadcast and scheduling
– Team inbox
– 1000 chatbot sessions
– Basic chatbot- Keywords actions
– WhatsApp catalogue
– Global Webhook
– API access
– Commerce integrations
Bussiness Plan$299/month$229/month– Everything in Pro Plan
– Up to 5 users ($69/month per additional user)
– 5% discount on Wati conversation rate cards
– Auto chat assignment
– Auto deletion of chats
– SMS Fallback with Twilio
– Free custom domain
– 5000 chatbot sessions
– IP whitelisting
– Dedicated customer success manager

Wati Alternatives

1. AiSensy

AiSensy

A WhatsApp Business API provider offering features like chatbots, bulk messaging, and CRM integrations. It's known for its user-friendly interface and affordable pricing.

2. Twilio

Twilio

A versatile communication API platform that supports WhatsApp Business API along with other channels. It's developer-friendly but requires technical expertise to implement.

3. Interakt

Interakt

A comprehensive WhatsApp Business API solution with features like shared inbox, automation workflows, and campaign management. It's designed for ease of use and scalability.

FeatureWatiAiSensyTwilioInterakt
Ease of UseModerateHighLow (Developer-oriented)High
ChatbotBasic and AdvancedAdvancedCustomizableAdvanced
Customer SupportLimited (Email only)24/7 supportLimited24/7 support
IntegrationLimitedExtensiveExtensiveExtensive
Free Trial7 days (Limited features)14 daysFree credits14 days
Green Tick VerificationPaidFreeVariesFree
Target AudienceSmall to medium businessesAll business sizesDevelopers, large enterprisesSmall to large businesses

Final Thoughts

Wati has become a game-changer for companies wanting to make their chats with customers on WhatsApp better. It's got a lot of cool features, is easy to use, and can do a lot of things automatically, helping companies get more involved with their customers, make things run smoother, and save money on support. 

If you're a small business or a big company, Wati can help you find the right solution for talking to your customers. By using what Wati can do, online course makers can make sure they're talking to their students on time and in a way that keeps them interested and happy. If you're looking to shake things up with how you talk to your customers, Wati is definitely something to think about.

Pros
  • User-Friendly Interface: Intuitive design, easy navigation.
  • Covers multiple sports leagues like NBA, NFL, MLB, etc.
  • Reliable Performance: Consistent, dependable service.
  • Excellent Customer Support: Responsive, helpful assistance.
  • Seamless WhatsApp Integration: Smooth API implementation.
  • Customizable Templates: Flexible message creation.
  • Multi-Agent Collaboration: Efficient team coordination.
  • Detailed Analytics: Insightful performance metrics.
  • Scalability: Accommodates business growth.
Cons
  • Data Export Limitations: Constrained reporting features.
  • Dependency Concerns: Reliance on WhatsApp API.

Wati Details

AI Technology
Integrations
Languages
Platform
Established
  • Connect with Customers Effortlessly on WhatsApp
  • $49/month
  • Automate Your Conversations, Elevate Your Business
9.0
Platform Security
8.0
Risk-Free & Money-Back
9.0
Services & Features
8.0
Customer Service
8.5 Overall Rating

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Wati
8.5/10
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