Tiledesk

Tiledesk Key Insights

What is Tiledesk?

Tiledesk is an open source, agentic AI platform designed to automate customer support and business conversations across multiple channels. Built in Italy and fully GDPR compliant, it lets teams create AI powered chatbots using a visual drag and drop builder with no coding required. Tiledesk connects with leading LLM models including OpenAI GPT-4, LLaMA, and Mistral to deliver context aware responses. 

The platform supports deployment on web chat, WhatsApp, Facebook Messenger, Telegram, voice, SMS, and email from a single dashboard. Businesses use Tiledesk to reduce support ticket volume, qualify leads automatically, and hand off complex queries to human agents with full conversation context. It is available as a cloud SaaS product or as an on premises solution for organisations that need full data sovereignty.

Key Features of Tiledesk

Visual No Code Chatbot Design Studio

Tiledesk's drag and drop flow builder lets teams create complex conversation flows without writing a single line of code. You can design multi step logic, add conditional branches, and insert AI prompts all from a visual canvas. This means faster deployment and lower dependency on developer resources.

AI Powered Knowledge Base with Agentic RAG

The platform supports multiple knowledge bases with a hybrid search engine that combines full text retrieval and semantic understanding. Your AI agents pull accurate answers from uploaded documents, URLs, and past conversation data. This Agentic RAG setup ensures responses stay grounded in your actual business content.

Omnichannel Deployment Across Seven Channels

Build one AI agent and publish it across web chat, WhatsApp, Facebook Messenger, Telegram, voice, SMS, and email. Every channel is managed from a single inbox, giving support teams a unified view of all customer interactions.

Intelligent AI to Human Handover

When a conversation exceeds the AI agent's capability, Tiledesk routes it to a human agent with full context and history attached. The handover is smooth for the end user, and the human agent receives AI suggested responses to speed up resolution.

Self Learning AI That Improves Over Time

Tiledesk's AI agents listen to every message exchange and extract key information from interactions. This data is automatically fed back into the knowledge base, so the AI gets smarter with every conversation without manual retraining.

Open Source and On Premises Deployment

For organisations with strict data privacy requirements, Tiledesk offers a full on premises option. Run the entire stack behind your firewall, connect local LLM models, and use your own vector database with zero vendor lock in.

Tiledesk Pricing Plans

Getting Started with Tiledesk

• Sign up at tiledesk.com using your email. No credit card is needed, and you get instant access to all premium features for 14 days.

• Create your first AI agent using the visual Design Studio. Pick a ready made template or build a conversation flow from scratch with the drag and drop builder.
• Connect your knowledge base by uploading documents, pasting URLs, or linking external data sources. The AI will use this content to generate accurate responses.
• Publish your agent on your chosen channels. Embed the web widget on your site or connect WhatsApp, Messenger, and Telegram from the integrations panel.
• Monitor and optimise using the analytics dashboard. Track conversation volume, resolution rates, and AI token usage to fine tune performance.

Tiledesk for Omnichannel Customer Support

Tiledesk unifies customer conversations from web, WhatsApp, Facebook Messenger, Telegram, voice, SMS, and email into one team inbox. Support agents no longer need to switch between tools or lose context across channels. 

The platform also supports proactive outbound messaging on WhatsApp, ideal for appointment reminders, order updates, and promotional campaigns. For e-commerce businesses, Tiledesk integrates with Shopify to display product carousels and build shopping carts directly inside the chat. This unified approach reduces operational overhead and improves first response times across the board.

Pros and Cons

Best Tiledesk Alternatives