Key Insights
| Basic Details | Availability |
|---|---|
| Best Suitable Industry | Business |
| Starting Price | Paid |
| Pricing Model | Demo Available |
| Free Tier | No |
| No-Code Tools | ✔ |
| Knowledge Graph | ✔ |
| Contextual Answers | ✔ |
| Voice Search | ❌ |
| Image Recognition | ❌ |
Glean Overview
Glean is an AI-powered enterprise search and virtual assistant that uses advanced technologies like natural language processing, machine learning, and retrieval augmented generation (RAG) to provide unified search across all company data sources.
It leverages a knowledge graph to connect information from various apps, documents, and interactions, delivering personalized and contextual answers based on the user's role and projects. Glean employs responsible AI principles, ensuring secure, private, and auditable responses while respecting data permissions.
Key Features
- Turnkey Implementation: Glean offers a simple implementation process with over 100 connectors, eliminating the need for costly professional services, data training, or manual fine-tuning. This allows for a seamless integration into existing systems and workflows.
- Platform Tools: Glean provides a centralized AI platform with low-code and no-code tools, enabling companies to scale the power of trusted generative AI backed by their own knowledge. This allows for customization and integration of AI capabilities across various applications.
- LLM Portability: Glean supports the use of different Large Language Models (LLMs) of the customer's choice, preventing lock-in to a single language model. This flexibility ensures that companies can leverage the most suitable LLMs for their specific needs.
- Efficient and Time-Saving: On average, Glean Assistant users make 14 queries per day and save 2-3 hours per week. The ability to quickly find relevant information significantly boosts productivity and efficiency within teams.
- Cross-Platform Search: Unlike other work search engines, Glean goes beyond just emails and documents. It provides fast, cross-platform search capabilities that put everything the team needs at their fingertips, enhancing accessibility and convenience.
Pricing Plans
If you’re interested in getting custom subscription plans with Glean, you’ll be asked to schedule a demo. After that, you can schedule a meeting with the Glean team.
Alternatives
1. Coveo
Coveo is an AI-powered enterprise search and insights platform that connects content across multiple sources, including databases, cloud applications, and websites. It uses machine learning to provide relevant search results and personalized recommendations, helping users find the information they need quickly and easily.
2. Algolia
Algolia is a fast and flexible search-as-a-service solution that enables businesses to build powerful, relevant search experiences for their websites and applications. With advanced features like typo tolerance, faceting, and geo-search, Algolia delivers accurate results in milliseconds, even for large and complex datasets.
3. Elastic
Elastic Observability is a comprehensive solution for monitoring, troubleshooting, and securing modern applications and infrastructures. Built on the Elastic Stack (Elasticsearch, Kibana, and Beats), it provides real-time visibility into logs, metrics, traces, and more, enabling teams to detect and resolve issues quickly.
| Feature | Glean | Coveo | Algolia | Elastic Observability |
|---|---|---|---|---|
| AI-powered search | ✓ | ✓ | ✓ | ✓ |
| Personalized results | ✓ | ✓ | ✓ | – |
| Unified search across data sources | ✓ | ✓ | – | ✓ |
| Retrieval Augmented Generation (RAG) | ✓ | – | – | – |
| Responsible AI and governance | ✓ | – | – | – |
| Typo tolerance and faceting | – | – | ✓ | ✓ |
| Real-time monitoring and troubleshooting | – | – | – | ✓ |
| Security and compliance features | ✓ | – | – | ✓ |
Pros and Cons
Pros
- Unified Search Across All Data Sources: Glean provides a single, unified search experience across virtually any data source within an organization.
- Knowledge Graph: Glean connects all of a company's data across content, people, and interactions in the organization.
- Advanced Personalization: Answers are personalized based on the user's role, network, and current work, providing relevant information.
- Responsible AI: All answers provided by Glean are secure, private, and fully referenceable, ensuring trust and verifiability.
- Governance: Glean respects the same permissions set in the company's data sources, ensuring users only receive answers based on data they are allowed to see.
- Productivity Boost: On average, Glean Assistant users make 14 queries per day and save 2-3 hours per week, significantly enhancing productivity.
Cons
- Mobile App Limitations: Some users have reported that the mobile app version of Glean has limitations and needs improvement compared to the web app.
- Lack of Single Sign-On (SSO): The absence of SSO for logging in prevents users from centralizing logins, which may be an inconvenience for some organizations.
Final Verdict
To sum up: Glean is a revolutionary enterprise search & knowledge management solution powered by AI. With a single search experience across every company data source, personalized insights, and advanced features such as retrieval augmented generation Glean empowers your employees to find what they need in real-time.
Glean combines turnkey implementation with platform tools and a responsible AI approach. It’s the perfect productivity booster for today’s modern organizations.
