Dialaxy Key Insights
| Basic Details | Availability |
|---|---|
| Starting Price | $14.99 |
| Pricing Model | Month and Annual |
| Free Tier | 7 days free trial |
| Virtual Numbers | ✔ |
| Call Recording and Call Scripting | ✔ |
| Voicemail | ✔ |
| Chrome Extension | ✔ |
| CRM Integration | ✔ |
| Analytics | ✔ |
| Queue Management | ✔ |
| Video Conferencing | ❌ |
| IVR | ❌ |
What is Dialaxy?
Dialaxy is a cloud-based telephony solution that provides unlimited calling and messaging features within the USA and Canada. It offers international virtual phone numbers from over 100 countries, enabling businesses to connect with a global audience. Dialaxy utilizes VoIP (Voice over Internet Protocol) technology to make internet-based calls through a user-friendly mobile and desktop app. The platform also includes comprehensive contact center software with features like call logging, recording, scripting, and queue management. Dialaxy aims to provide a cost-effective, reliable, and scalable communication solution for businesses of all sizes.
Dialaxy Key Features
- Unlimited Calling and Messaging: Dialaxy offers unlimited calling and messaging within the USA and Canada. This allows businesses to communicate without worrying about usage limits or additional charges.
- International Virtual Phone Numbers: Dialaxy provides virtual phone numbers from over 100 countries. This enables businesses to establish a local presence in multiple regions and connect with a global audience.
- Call Center Software: Dialaxy includes comprehensive call center software with features like call logging, call recording, call scripting, and queue management. These tools help businesses efficiently manage and optimize their customer service operations.
- SMS and MMS Messaging: Dialaxy supports both SMS and MMS (coming soon) messaging from any registered line. This allows businesses to engage with customers through text messaging and manage conversations seamlessly.
- Multi-Platform Accessibility: Dialaxy can be accessed through a web application, Android app, desktop agent (Mac, Windows, Linux), and Chrome extension. This cross-platform support ensures a versatile and user-friendly experience.
- Advanced Filtering and Contact Management: Dialaxy provides advanced filtering options to organize calls, messages, and voicemail logs based on date and time. It also allows businesses to import and manage unlimited contacts.
- Notification Features: Dialaxy offers desktop, mobile, and email notifications for incoming calls, messages, and voicemails. This ensures that businesses stay informed and can respond promptly to customer inquiries.
- Integration Capabilities: Dialaxy supports seamless integrations with leading CRM platforms through a one-click setup. It also enables contact synchronization with Google Contacts, mobile phones, CSV files, and CRM systems.
Dialaxy Tutorials
Dialaxy Pricing Plans
| Plans | Price (Billed Monthly) | Price (Billed Annually) | Features |
|---|---|---|---|
| Essential Plan | $19.99 per user/month | $17.99 per user/month | – For small teams- Up to 10 numbers |
| Standard Plan | $16.99 per user/month | $14.99 per user/month | – For large teams- 11 to 30 numbers |
| Enterprise Plan | Custom pricing | Custom pricing | – Custom features based on requirements |
Dialaxy Alternatives
1. Nextiva
Nextiva is a cloud-based business phone system that offers unlimited calling, video conferencing, and team collaboration features. It integrates with popular CRM and helpdesk software. Pricing starts at $18.95 per user per month.
2. Talkdesk
Talkdesk is a cloud contact center platform that provides omnichannel routing, workforce management, and AI-powered analytics. It offers 4 bundled plans ranging from $85 to $145+ per agent per month, along with add-on features and industry-specific packages.
3. RingCentral
RingCentral is an AI-powered business communications platform that unifies calling, messaging, and meetings. It offers a wide range of integrations and advanced features like real-time AI notetaking and conversation intelligence. Pricing varies based on the number of users and the chosen plan.
| Feature | Dialaxy | Nextiva | Talkdesk | RingCentral |
|---|---|---|---|---|
| Unlimited Calling | Within USA & Canada | Unlimited calling | Limited | Unlimited calling within US & Canada |
| Integrations | Google Contacts, mobile phones, CSV files, and CRM systems | Microsoft, Google, CRM integrations | 60+ out-of-the-box integrations | 330+ integrations across 200+ platforms |
| AI Capabilities | Limited AI Capabilities | AI-powered chatbot | AI-powered analytics, agent assist | Real-time AI notetaker, conversation intelligence, generative AI search |
- Customer service team is quick to respond and helpful.
- Interface is intuitive and easy to navigate for SMS and calls
- Provides smooth call quality for a positive experience.
- Lacks of integrations with other software or platforms.
- Limited information is available on Dialaxy's advanced features.
Final Verdict on Dialaxy
Dialaxy is a promising cloud-based telephony solution that offers a range of features designed to enhance business communication. With unlimited calling and messaging, international virtual phone numbers, and comprehensive call center software, Dialaxy is well-suited for businesses looking to streamline their communication processes.
While the platform currently lacks integrations, its user-friendly interface and responsive customer service make it a strong contender in the telephony market. If you're in the market for a reliable and affordable telephony solution, Dialaxy is definitely worth considering. With a free trial available, you can test the platform to see if it meets your business needs before making a commitment.
