Key Insights
| Basic Details | Availability |
|---|---|
| Starting Price | $19 |
| Pricing Model | Month and Annual |
| Free Tier | Get Started |
| Special Offer | 2 months for free by subscribing yearly |
| Website Embedding | ✔ |
| WordPress Plugin | ✔ |
| Whitelabel Option | ✔ |
| User Tagging | ❌ |
| Broadcast Messaging | ❌ |
| Custom Chatbots | ✔ |
| Persona Customization | ✔ |
| Auto Re-training | ✔ |
| Video Support | ❌ |
| Voice Interactions | ❌ |
| Advanced and Sentiment Analysis | ❌ |
What is ChatBase?
Chatbase is a no-code platform that allows businesses to create custom AI chatbots trained on their own data. It uses OpenAI's ChatGPT language model to enable the chatbots to provide comprehensive, human-like responses to user inquiries.
Chatbase chatbots can be embedded on websites, integrated with messaging apps like WhatsApp and Slack, and used for various purposes such as 24/7 customer support, lead generation, and sales. The platform offers an intuitive interface to train the AI using data sources like documents and websites and provides features to customize the chatbot's appearance and behavior.
Key Features
- Multiple Data Sources: Chatbase supports training chatbots using various data sources such as PDF files, Word documents, text files, websites, and manually entered text. This allows you to leverage existing content to build a knowledgeable chatbot.
- No-Code Platform: Chatbase provides a no-code interface to create chatbots without requiring technical expertise. The intuitive platform makes it easy to train, customize, and deploy chatbots with just a few clicks.
- Website Embedding: Chatbots created with Chatbase can be easily embedded on your website using a provided script. This allows seamless integration of the chatbot to engage visitors and provide instant support.
- Customizable Chatbot Personality: Chatbase enables you to customize various aspects of your chatbot's personality. You can define the chatbot's tone, avatar, and initial greeting messages to align with your brand's style and voice.
- Lead Generation: Chatbase chatbots can be configured to collect user information like name, email, and phone number. This lead generation feature helps capture potential customer details during chatbot interactions.
- Integrations: Chatbase integrates with popular tools and platforms like Slack, WhatsApp, Zapier, and Make. This allows you to extend your chatbot's functionality and streamline workflows.
- Team Collaboration: Chatbase recently introduced team accounts, enabling multiple team members to collaborate on building and managing chatbots. This feature enhances teamwork and productivity within organizations.
Step-by-Step Guide on How to Use Chatbase?
- Step 1: Data Source
Upload or write down the type of information you want your AI-powered Chatbot to learn. It allows you to choose from various information including uploading files, crawling websites, adding text, and so on. The choice of option is entirely based on the type of data you want to give to Chatbot to work efficiently to provide user satisfaction.
- Step 2: Create Chatbot
Click on “Create Chatbot”, and you will notice that the powerful Chatbot builder will start grasping all the details and shape itself. Start building your chatbot by selecting a website as its knowledge base and start by giving input of the site's URL and sitemap and customize the links as needed.
- Step 3: Test It
Once your Chatbot is created, start testing it by asking questions, engaging it in a conversation, and seeing how it responds. Testing is the most important step as it will help you see how your Chatbot is responding and whether it is performing all the duties efficiently or not.
- Step 4: Embed On Website
If you want to embed the Chatbot on your website then simply start by inserting the code provided into your website’s HTML. Once the code is added successfully, the Chatbot will be accessible to visitors with relevant responses.
- Step 5: Share Your Chatbot
Share the unique URL and share the joy of interaction with a smart Chatbot with ease. Sharing Chatbot can help you showcase your work and also gather valuable feedback from the user.
- Step 6: Monitor and Analyze
Regularly monitor and analyze how your Chatbot is performing to ensure its effectiveness and efficiency. Its built-in tools allow you to track interactions and make improvements whenever required.
ChatBase Pricing Plans
| Plans | Price per Month | Price per Year | Features |
|---|---|---|---|
| Free | - | 30 message credits/month, 1 chatbot, 400,000 characters/chatbot, Embed on unlimited websites, Upload multiple files, and more... | |
| Hobby | $19 | $190 | 2,000 message credits/month, 2 chatbots, 11,000,000 characters/chatbot, Embed on unlimited websites, Upload multiple files, View conversation history, Capture leads, and more... |
| Standard | $99 | $990 | 10,000 message credits/month, 5 chatbots, 11,000,000 characters/chatbot, Embed on unlimited websites, Upload multiple files, View conversation history, and more... |
| Unlimited | $399 | $3990 | 40,000 message credits/month included (Messages over the limit will use your OpenAI API Key), 10 chatbots, 11,000,000 characters/chatbot, Embed on unlimited websites, Upload multiple files, View conversation history, Capture leads, API access, Zapier integration, and more... |
Add-on Plans: Additional options include extra message credits at $7 per 1000 credits/month, extra chatbots at $7 per chatbot/month, and removal of Chatbase branding for $39/month.
Alternatives
1. LiveChatAI
LiveChatAI is a GPT4-powered AI chatbot for websites. It scans your data and trains the chatbot to provide comprehensive answers to visitor questions. The platform offers an intuitive interface to train the AI using various data sources and provides features to customize the chatbot's appearance and behavior
2. Sendbird
Sendbird AI chatbot allows you to create custom chatbots powered by GPT-4. It offers a no-code builder to design conversational flows and supports human routing when necessary. Sendbird focuses on providing instant answers to improve the customer experience.
3. Botsonic
Botsonic is a no-code AI chatbot builder that lets you train ChatGPT on your data. It offers a user-friendly interface to create custom chatbots without requiring technical expertise. Botsonic supports integration with various platforms and provides analytics to track chatbot performance
4. IngestAI
IngestAI is an AI chatbot platform that helps make your employees smarter by creating custom AI assistants. It uses GPT-4 to digest company documents and answer employee questions. IngestAI streamlines access to knowledge and improves team operations.
5. Fini
Fini is a no-code chatbot builder that converts your knowledge base into an AI-powered customer support chatbot. It focuses on providing instant, accurate answers to customer queries. Fini offers customization options but may lack some advanced features compared to other alternatives.
| Platform | Customization | Integrations | Analytics |
| Chatbase | Limited | Limited | Basic |
| LiveChatAI | Extensive | Multiple | Advanced |
| Sendbird | Moderate | Multiple | Advanced |
| Botsonic | Extensive | Multiple | Advanced |
| IngestAI | Moderate | Limited | Basic |
| Fini | Moderate | Limited | Basic |
Pros and Cons
Pros
- Ease of Use: Chatbase offers an intuitive and user-friendly interface, making it easy to set up and train chatbots without any coding or technical expertise.
- Speed of Responses: The chatbots powered by Chatbase are known for providing quick and responsive answers, thanks to the underlying language model.
- Customizable Personalities: Users can customize their chatbot's personality, including its name, avatar, tone, and initial greeting messages, to align with their brand's style and voice.
- Multiple Data Sources: Chatbase supports training chatbots using various data sources, such as PDF files, Word documents, text files, and websites, allowing users to leverage their existing content.
- Multi-Language Support: Chatbase chatbots can communicate with users in over 95 languages, enabling businesses to cater to a global audience.
- Analytics and Insights: Chatbase provides analytics and insights into the chatbot's performance, including the number of conversations, popular questions asked, and user satisfaction.
Cons
- Limited Advanced Features: Chatbase focuses on providing a simple and straightforward chatbot experience, which means it may lack some advanced features like human takeover, advanced analytics, or complex conversational flows.
- Lack of Human Handoff: Chatbase does not currently offer a "human handoff" feature, which means that conversations cannot be seamlessly transferred to a human agent when needed.
Final Thoughts
Chatbase is a game-changer for businesses looking to improve their online visibility and engagement. With Chatbase, you’ll be able to support your customers 24/7, generate more leads, and engage with your audience in meaningful ways. Chatbase’s easy-to-use interface and powerful features make it easy to create, customize, and deploy intelligent virtual assistants that are designed to meet your brand’s specific needs.
Chatbots use advanced language models to understand and answer user queries in an easy-to-understand human-like way. Whether you’re looking to improve your website’s user experience or you’re an enterprise looking to optimize customer service, Chatbase provides a scalable and affordable solution.
