MaxKB

MaxKB turns your product documentation, support manuals, and ticket history into a live AI support agent. The platform ingests these sources, vectorises them, and deploys an AI assistant that auto-responds to inbound customer queries with accurate, context-grounded answers — dramatically reducing first-response time and agent workload.

For support teams handling high ticket volumes, MaxKB acts as a first-line co-pilot that resolves common queries instantly and escalates only genuinely complex cases to human agents.

MaxKB's Smart Office capability covers the core pain point of enterprise information fragmentation. Staff can query company policies, dokumentasi SDM, IT procedures, and operational manuals through a conversational interface instead of hunting through shared drives.

The built-in RBAC and SSO features in the Pro edition mean sensitive documents stay accessible only to authorised roles, making it a legitimate intranet AI assistant rather than a public chatbot.

Through MaxKB's MCP tool-use layer, AI agents can connect directly to CRM platforms, pull live customer history, log interaction summaries, and surface relevant deal context before a sales call or support interaction. This moves MaxKB beyond knowledge retrieval into genuine sales-assist territory — agents can trigger personalised follow-up emails, update contact records, or flag at-risk accounts based on retrieved data.

For revenue and customer success teams, this closes the gap between a static knowledge base and an active business intelligence layer.

Built-in workflow engine lets your team design multi-step AI logic visually without writing backend code. You can chain LLM calls, set conditional logic, invoke external tools, and run custom Python functions for data transformation — all from a drag-and-drop canvas. For teams automating customer triage, document routing, or CRM update logic, this feature replaces entire custom engineering sprints.

MaxKB generates an embeddable chat widget that drops into any website, intranet, or product interface with a single snippet. The MCP integration extends agents beyond text answers, enabling them to query external APIs and take real-world actions based on retrieved context — making MaxKB a genuine agentic platform rather than a simple Q&A tool.