Change your approach to customer experience this September!
The World CX Summit & Awards 2024 is coming to Bengaluru, India, and it's set to be the must-attend event for CX professionals and tech enthusiasts alike. Mark your calendars for September 19, 2024, as industry leaders, innovators, and visionaries gather to explore the future of CX in our digital-first world.
The summit promises a packed agenda of keynotes, case studies, and the latest tech showcases. The event will be offering some subpar networking opportunities to attendees.
Don't miss your chance to be part of the conversation indulged in the future of customer experience.
The countdown to Bengaluru begins now!
About World CX Summit & Awards 2024
The World CX Summit & Awards 2024 is a prestigious global event series focused on customer experience innovation and excellence. Taking place in Bengaluru, India on September 19, 2024, this thought-leadership-driven summit brings together industry leaders, CX professionals, and technology providers to explore the latest trends and challenges in customer experience.
The World CX Summit 2024 features keynote presentations, enterprise use cases, product showcases, and panel discussions, offering attendees valuable insights into the future of CX. Additionally, the summit includes an awards ceremony recognizing outstanding achievements in the field, and honoring the top 100 CX leaders in India.
Attendees and Sectors in World CX Summit 2024
The World CX Summit & Awards 2024 attracts a diverse and influential audience from across the customer experience industry. Attendees include senior executives such as Heads of CX, Customer Relations, Customer Service, and Customer Loyalty, as well as leaders in Contact Centre operations and Product Development. The event also draws Chief Digital Officers, Technology Heads, and C-suite executives including CEOs, COOs, CTOs, and CMOs.
Industry representation is equally broad, spanning sectors like Manufacturing, Retail & CPG, BFSI, Transport & Logistics, E-Commerce, Fintech, Hospitality, Utilities, Tourism, Aviation, Pharma & Healthcare, and OTT. This mix of professionals and industries ensures a rich exchange of ideas and perspectives, making the summit a melting pot of CX innovation and best practices.
Venue
The World CX Summit & Awards 2024 will be held at the prestigious JW Marriott Hotel in Bengaluru. This luxurious venue offers high-end facilities and a prime location, providing the perfect backdrop for networking, learning, and celebrating excellence in customer experience.
World CX Summit India Awards
The World CX Summit Awards 2024 is set to honor the brightest stars in the customer experience and marketing industry.
The prestigious Top 100 CX Leaders in India Award will recognize CX professionals who have demonstrated exceptional industry leadership, strategic influence, and significant contributions to excellence and innovation in customer experience. This accolade celebrates those who have truly transformed the CX industry in India.
Additionally, the Marketing Leader Awards will shine a spotlight on visionary marketers who have made substantial impacts in their field. These awards honor professionals who have shown outstanding leadership, strategic acumen, and a commitment to advancing excellence and innovation in marketing.
Speakers
The World CX Summit & Awards 2024 will be featuring some of the most influential figures in customer experience and marketing. Attendees will have the opportunity to learn from industry veterans like Gurpreet Jolly, Head of Customer Experience Operations & Service Delivery, and Deepak Maloo, AVP of Food Strategy, Customer Experience & Restaurant Experience at Swiggy.
The event also welcomes Priya Chakravarthy, Vice President of Experience with 24 years of industry expertise, and Nikhil Godbole, Group Head of Customer Service at Jupiter.money. Other notable speakers include Rahul Poddar, Country Head of Martech at Narayana Health, Deepak Nayak, Sr. Vice President of Customer Experience at Gameskraft, Satish Patil, Director of CX at Samsung Research India, and Avijit Mohapatra, Head of CX transformation at Flipkart.
These thought leaders, among many others, will share their insights and experiences, providing attendees with valuable perspectives on the future of CX.
Themes in Focus
The World CX Summit & Awards 2024 will explore a range of the latest themes that are shaping the future of customer experience. Key focus areas include moving through the digital revolution and utilizing the power of conversational AI to create more human-like interactions.
Attendees will get into strategies for integrating marketing and technology to enhance CX, as well as implementing generative AI in strategic ways. The summit will also address the critical balance between security and customer experience, and explore methods for effectively interpreting customer feedback.
Discussions will cover transforming sentiment analysis data into actionable insights and using data analytics for improved decision-making. These themes reflect the CX industry, offering attendees valuable insights into the latest trends and technologies driving customer experience innovation.
Registration
Registration for the World CX Summit & Awards 2024 is now open. Interested professionals can secure their spot at this exclusive event by visiting the official website. The Delegate Pass is offered free of charge, but availability is limited. Early registration is encouraged to ensure participation.
End Note
Don't miss out on this game-changing event!
The World CX Summit & Awards 2024 is your ticket to the future of customer experience. From the latest tech to inspiring success stories, you'll leave with a treasure trove of insights and connections. So, mark your calendars for September 19, 2024, in Bengaluru, and get ready to revolutionize your approach to CX.
Remember, spots are limited, so head over to the website and secure your place today. See you in Bengaluru!
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