Be ready to get acknowledged with the future of customer experience at the World CX Summit & Awards India 2024! This year’s summit, hosted by Trescon, is not just another event—it's a gathering of the brightest minds in CX innovation.
Set against the vibrant backdrop of Bengaluru at the JW Marriott Hotel, this summit promises to be a melting pot of ideas and insights. On September 19, join over 200 industry leaders and marketing geeks as they explore the latest trends, from utilizing the power of AI to transforming customer feedback into actionable strategies.
From a seasoned CX professional to someone new to the field, this is the place to be for high end discussions and networking opportunities.
About the World CX Summit & Awards
As India continues to establish itself as a leading hub for technological innovation, the World CX Summit & Awards will explore the dynamic changes and challenges in the CX sector. The summit aims to provide a platform for industry leaders to share actionable insights and successful use cases that are shaping the future of CX.
In light of recent technological disruptions, including significant outages impacting millions of users, the summit will focus on the importance of resilience, effective crisis management, and clear customer communication.
Venue of the Event
The World CX Summit & Awards 2024 will be hosted at the JW Marriott Hotel, UB City, Bengaluru. Known for its luxurious amenities and state-of-the-art facilities, the venue provides an ideal setting for this high-profile event, ensuring a conducive environment for networking, learning, and collaboration among CX professionals.
Themes in Focus at World CX Summit & Awards India 2024
The World CX Summit & Awards India 2024 will spotlight pivotal themes that are shaping the future of customer experience.
Key topics include Maneuvering the Age of Digital Revolution, where industry leaders will explore strategies to adapt to rapid technological advancements. The summit will explore Human-like Interactions through Conversational AI, enhancing customer engagement with latest AI solutions.
Attendees will also learn about Integrating Marketing Technology for Improved CX and Implementing Strategic Generative AI to drive innovation. Additionally, the event will address Enabling Security-Centric Customer Experience and the importance of Interpreting Customer Feedback. Sessions on Transforming Sentiment Analysis Data and Integrating Data Analytics will provide insights into leveraging data for superior customer experiences.
Agenda of the Event
The summit features a dynamic agenda designed to address current challenges and foster future progress in the CX landscape. Attendees will participate in high-impact sessions, including:
The World CX Summit & Awards India 2024 showcase an impressive lineup of industry leaders who are set to share their expertise and insights. Gurpreet Jolly, Head of Customer Experience Operations & Service Delivery, will provide valuable perspectives on optimizing service delivery. Deepak Maloo, AVP at Swiggy, brings 12 years of experience in food tech and management consulting, focusing on strategy and customer experience.
Priya Chakravarthy, Vice President of Experience, has a remarkable 24-year career in digital customer experiences, known for her transformative projects. Nikhil Godbole, Group Head of Customer Service at Jupiter.money, and Rahul Poddar, Country Head Martech at Narayana Health, will discuss their strategies for enhancing customer interactions.
Additionally, industry veterans like Rahul Garg from Play Games 24×7, Deepak Nayak from Gameskraft, and Aalok R Pradhan from TVS Motor Company will share their insights on scaling and innovating customer experiences across various sectors.
Registration
Tickets for the World CX Summit & Awards 2024 are available for FREE. Interested parties can fill out the form to express their interest and secure their spot.
Awards & Recognition
The World CX Summit & Awards will also celebrate excellence in customer experience through its prestigious awards ceremony. The Indian edition of the World CX Awards & Marketing Leader Awards will honor the top 100 CX leaders in India, recognizing their remarkable contributions to the industry. These awards aim to benchmark CX excellence and innovation, highlighting the immense talent and dedication of professionals who have transformed customer experience during challenging times.
End Note
The World CX Summit & Awards India 2024 promises to be an unparalleled opportunity for CX professionals to immerse themselves in the latest trends, strategies, and innovations shaping the future of customer experience.
Bringing together global CX innovators and influential leaders, the summit aims to redefine and re-imagine CX in a digital-first economy. For more information about the event and to register, please visit the official website: worldcxsummit.com/india.
Join the event in Bengaluru for this transformative event and be part of India's most anticipated CX gathering of the year!
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