Social Intents

Social Intents is a dynamic customer engagement platform designed to boost online sales and enhance customer interactions. It offers a suite of features that allow businesses to communicate with their customers in real-time, directly from their preferred collaboration tools such as Microsoft Teams, Google Chat, Slack, and Webex.

Real-Time Engagement

In today's fast-paced business environment, customers expect immediate responses. Social Intents addresses this need by providing a platform for real-time engagement. It allows businesses to initiate chats with anyone browsing their website, thereby generating more leads, boosting sales, and providing speedy responses to customer queries.

Integration with Collaboration Tools

One of the standout features of Social Intents is its seamless integration with popular collaboration tools. This integration allows businesses to communicate with their customers directly from Microsoft Teams, Google Chat, Slack, Zoom, and Webex. This eliminates the need for context switching between internal and external messaging apps, thereby improving efficiency.

Custom Chatbots

Social Intents also offers the ability to create custom chatbots. These chatbots can be tailored to fit your brand with custom colors, logos, text, default responses, and tab styles. They can be used to answer visitor questions, collect information, and generate leads automatically. The chatbots can be enabled when live agents are offline or when a chat is missed, acting as a virtual agent.

Pre-Sales Forms

Pre-sales forms are another feature offered by Social Intents. These forms allow businesses to collect visitor information such as name, email, and phone number. This information can be used to generate leads and provide personalized customer service.

Unlimited Agents

Unlike many other platforms, Social Intents does not charge per agent or per seat. It supports unlimited agents on its plans, allowing businesses to grow their live chat as their team grows.

Advanced Features

Social Intents also offers a range of advanced features. These include file sharing, Javascript SDK for pre-populating visitor information, targeting rules, quick replies, and agent profile photos. These features enhance the functionality of the platform and provide businesses with the tools they need to provide superior customer service.

Reporting and Analytics

Social Intents provides comprehensive reporting and analytics features. Businesses can see chat transcripts and reports, and export data to their external systems. This allows businesses to track and prioritize customer inquiries while automating routine tasks.

Social Intents Use Cases

• Lead Generation: Social Intents can be utilized to set up pre-chat surveys, capturing valuable information and directing potential customers to the most relevant product or service, thereby enhancing lead generation.
• Customer Support: With Social Intents, businesses can provide robust customer support without having to learn new tools. The platform integrates with popular communication tools like MS Teams and Slack, allowing teams to receive and respond to inquiries directly from these platforms.
• Sales Enhancement: Social Intents can be used to build personal connections with potential customers. By integrating sales chat with Slack or MS Teams, businesses can directly answer chat conversations in these apps, thereby maintaining momentum in sales engagement and increasing the chances of closing a sale.

Social Intents Pricing Plans

• Starter: This plan comes for $39 per month.
• Basic: This plan comes for $69 per month.
• Pro: This plan comes for $99 per month.
• Business: This plan comes for $199 per month.

Social Intents Alternatives

• Podium: Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation.
• Birdeye: Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. It offers features like reviews management, surveys, listings, webchat, and more.
• Zendesk Support Suite: Zendesk Support Suite is a comprehensive customer service solution that brings together all customer interactions in one place. It offers a range of features including ticketing, self-service options, and customer support features.

Final Verdict

Social Intents is a comprehensive live chat software that offers a range of features designed to enhance customer engagement and improve online sales. Its seamless integration with popular collaboration tools, custom chatbots, pre-sales forms, and unlimited agent support make it a powerful tool for any business looking to improve their online customer service.