Sapling

What is Sapling?

Sapling is an innovative language model copilot designed to enhance the efficiency and effectiveness of customer-facing teams. By sitting on top of CRMs and messaging platforms, Sapling offers real-time suggestions to compose personalized responses, reducing response time and improving customer satisfaction.

Sapling Product Demo

Sapling Use Cases

• Sales Team Efficiency: Sapling's real-time suggestions and conversational insights help sales teams compose personalized responses faster and more effectively. By leveraging Sapling's language assistance, sales representatives can engage with potential customers in a timely manner, leading to increased conversion rates and improved sales team efficiency.
• Support Ticket Management: Sapling's Suggest™ feature empowers support teams to respond to customer inquiries more quickly and efficiently. By retrieving relevant responses from a response bank, support agents can handle a higher volume of tickets and provide prompt resolutions, resulting in improved customer satisfaction and reduced response time.
• Language Quality Enhancement: Sapling's machine learning system not only identifies spelling and grammar errors but also improves overall language quality. This feature is particularly valuable for customer-facing teams who need to communicate professionally and maintain consistent messaging across interactions. With Sapling, teams can ensure their language quality is top-notch, enhancing customer perception and brand reputation.
• Onboarding and Training: Sapling's knowledge library facilitates the sharing and retrieval of information, making it an ideal tool for onboarding new team members and providing training resources. By leveraging Sapling's text expansion shortcuts and fast search capabilities, organizations can streamline the onboarding process, ensure compliance with training materials, and enable new hires to quickly access relevant information for their roles.
• Compliance and Content Governance: Sapling's knowledge library and custom settings enable organizations to establish compliance and content governance protocols. By centralizing approved responses and messages, teams can ensure that communication adheres to regulatory requirements and company policies. Sapling's error reports and quality scoring features also help managers identify coaching opportunities and continuously improve communication quality over time.

Sapling Pricing Plans

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