Benchmark Intelligence Key Insights
| Basic Details | Availability |
|---|---|
| Starting Price | $46 |
| Pricing Model | Month and Annual |
| Free Tier | No |
| Special Offer | 2 Months Free on all Annual Plans |
| SMS Surveys | ✔ |
| Real-time Feedback | ✔ |
| Review Requests | ✔ |
| Negative Review Mitigation | ✔ |
| Customer Analytics | ✔ |
| Text-based Communication | ✔ |
| Reporting Tools | ✔ |
| Multi-location Support | ✔ |
| HR Management | ❌ |
| Logistics Solutions | ❌ |
| Retail Operations | ❌ |
What is Benchmark Intelligence?
Benchmark Intelligence is a customer feedback management platform that utilizes SMS-based technology to collect real-time feedback from customers. It automates the process of sending surveys and gathering responses through text messaging.
The platform leverages text-based communication to instantly resolve customer issues, encourage positive reviews, and elevate the overall customer experience. Benchmark Intelligence's core technology revolves around SMS surveys, instant messaging, and automated review requests.
Benchmark Intelligence Key Features
- Real-Time Customer Feedback: Benchmark Intelligence enables businesses to collect customer feedback in real-time through SMS-based surveys. This allows for immediate insights and prompt resolution of issues.
- Automated Review Requests: The platform automates the process of requesting positive reviews from satisfied customers, helping businesses build a strong online reputation and attract more customers.
- Negative Review Mitigation: Benchmark Intelligence provides a direct channel for customers to voice concerns, allowing businesses to address issues before they escalate into negative reviews.
- Comprehensive Analytics: Detailed analytics and reporting tools offer valuable insights into customer sentiment, trends, and areas for improvement, empowering data-driven decision-making.
- Customizable Solutions: Benchmark Intelligence offers customizable solutions tailored to the specific needs of each business, ensuring a perfect fit for various industries and business models.
Benchmark Intelligence Pricing Plans
| Plans | Price (Monthly) | Price (Annually) | Features |
|---|---|---|---|
| Basic – Feedback NavigatorSurveys Only | $55.00Per Location Per Month | $46.00Per Location Per Month | – Unlimited Surveys – AI Sentiment Analysis – Google Review Automation – Basic Reporting – Signage Design Templates |
| Pro – EngageChatSurveys + Chat | $110.00Per Location Per Month | $92.00Per Location Per Month | – Unlimited Surveys – Unlimited Text Messages – AI Sentiment Analysis – Google Review Automation – Advanced ReportingFree Signage |
| EnterpriseSurveys + Chat | QuoteMore than 30 locations | QuoteMore than 30 locations | – Unlimited Surveys – Unlimited Text Messages – AI Sentiment Analysis – Google Review Automation – Advanced ReportingFree Signage |
Benchmark Intelligence Alternatives
1. TruRating
TruRating is a customer feedback platform that allows businesses to collect real-time feedback from customers through a simple button push at the point of payment, both in-store and online. It provides a way to gather representative customer data and improve the customer experience.
2. Delighted
Delighted is a customer experience management platform that enables businesses to collect feedback through various channels, including email, SMS, and web. It offers tools for analyzing customer sentiment, tracking metrics, and closing the feedback loop.
3. SurveyOL
SurveyOL is a survey and feedback management solution that helps businesses gather customer insights through customizable surveys. It provides features for survey creation, distribution, analysis, and reporting, enabling data-driven decision-making.
| Feature | Benchmark Intelligence | TruRating | Delighted | SurveyOL |
|---|---|---|---|---|
| Core Offering | Customer feedback management via SMS | In-store and online feedback collection | Customer experience management | Survey and feedback management |
| Data Collection | SMS surveys | Button push at payment | Email, SMS, web | Customizable surveys |
| Key Strengths | Real-time feedback, review requests, negative review mitigation | Representative customer data, charity donations | Sentiment analysis, closed-loop feedback | Survey creation, distribution, analysis |
| Target Market | Businesses of all sizes | Retail, hospitality, service industries | Cross-industry | Cross-industry |
- By addressing customer concerns promptly, Benchmark Intelligence enhances overall customer satisfaction and loyalty.
- The platform streamlines the process of collecting customer feedback, making it efficient and hassle-free for businesses.
- Benchmark Intelligence provides real-time insights into customer sentiment, enabling businesses to make data-driven decisions quickly.
- The platform offers scalable solutions suitable for businesses of all sizes, from small local shops to large corporations.
- Benchmark Intelligence primarily relies on SMS-based communication, which may not be suitable for all customers or industries.
- The website does not mention integration capabilities with other business tools or platforms, which could limit its functionality.
Final Thoughts on Benchmark Intelligence
In today's competitive business landscape, managing customer feedback effectively is crucial for success. Benchmark Intelligence offers a powerful, user-friendly platform that helps businesses collect, analyze, and act on customer feedback in real-time.
With its customizable solutions, comprehensive analytics, and dedicated support, Benchmark Intelligence is the ultimate tool for businesses looking to improve their customer satisfaction and online reputation.
Don't wait any longer – take control of your customer feedback and start growing your business with Benchmark Intelligence today!
