
Ready to take a sneak peek into the future of customer engagement?
This year's Conversational AI & Customer Experience Summit 2024, is where consumer engagement of the future will be the main focus. The event is scheduled to take place on the 18th and 19th July 2024.
With Jakarta, Indonesia, as its lively background, this much-awaited event promises to be a dynamic mix of global thought leaders, professionals, and innovators. The Conversational AI & Customer Experience Summit 2024 will examine the ways that the latest technology and conversational AI are transforming the field of consumer experience.
Let’s check out what the event will unfold!
About the Conversational AI & Customer Experience Summit 2024

The Conversational AI & Customer Experience Summit 2024 promises an immersive exploration of the latest technologies transforming customer experiences. Attendees will explore some in-depth conversations on Generative AI and Large Language Models, resulting in delivering personalized and engaging interactions.
Conversational Technologies will take center stage, showcasing the latest advancements in natural language processing and conversational AI. Experts will share insights on utilizing these innovations to revolutionize customer service, sales, and marketing strategies.
Hosted at the prestigious JS Luwansa in Jakarta, Indonesia, this two-day event on July 18th and 19th, 2024, offers some unique opportunities to learn, grow, and network.
Speakers of the Event
The Conversational AI & Customer Experience Summit 2024 boasts an impressive lineup of esteemed speakers, industry pioneers, and thought leaders who will share their expertise and insights throughout the event. Among the distinguished speakers are:
- Smiley Kuntjoro, Chief Product Officer at Shipper, Charles Budiman, Chief Digital Officer at Maybank Indonesia, and Yew Choong Chew, Chief Data Officer at AmBank Group, will provide valuable perspectives on leveraging conversational AI and emerging technologies to drive customer-centric innovation.
- Mira Koeshandajani, VP of Business Strategy at PT Smartfren Telecom Tbk, Ashish Sharma, VP of Customer Success at DBS Bank, and Pushpendra Kumar, Senior Vice President at PT. Indosat Tbk, will share their experiences and best practices in delivering exceptional customer experiences through conversational AI solutions.
- Hendro Lim, VP of Operations at Flip, and Deepak Gupta, Vice President at CARS24, will provide insights into leveraging conversational technologies to streamline operations and enhance customer engagement across various industries.
- Additionally, Dr. Kaspar Situmorang, Executive Vice President at PT Bank Rakyat Indonesia, and Edwin Simjaya, Head of AI & Software Center at Kalbe Digital Lab, will share their expertise in implementing conversational AI solutions and exploring the challenges and opportunities that come with this transformative technology.
This impressive lineup of speakers, along with many other esteemed industry leaders, will ensure that attendees gain a comprehensive understanding of the latest trends, best practices, and real-world applications of conversational AI in enhancing customer experiences.
The summit also features a Start-Up Booster Platform, connecting innovative startups with VCs, mentors, and potential clients. With an intelligent event application for seamless networking, this summit is the perfect venue to enhance your knowledge, skills, and professional connections.
Who Should Attend?
The Conversational AI & Customer Experience Summit 2024 is a must-attend event for professionals across various industries and roles. The summit is tailored for CXOs, VPs, Directors, Heads, and Managers involved in digital transformation, strategy, marketing, technology, innovation, brand management, product development, customer experience, customer success, design, research, solutions delivery, ICT architecture, engineering, speech applications research, enterprise CRM architecture, audio signal processing, customer service, client services, operations, call centers, sales, general management, artificial intelligence, and data science.
Tickets and Passes
The Conversational AI & Customer Experience Summit 2024 offers two types of passes to cater to different attendee needs.
The User End Pass, priced at 199 USD, provides comprehensive access to the event. This includes entry to both days of the summit, all keynotes, panel discussions, and fireside chats. Attendees will also have access to all exhibition booths and receive a soft copy of all presentations. Additionally, the pass includes coffee networking breaks and buffet lunches on both days, as well as access to the exclusive networking dinner at the end of day one.
For those seeking more extensive experience, the Solutions Provider Pass is available for 399 USD. This pass offers the same benefits as the User End Pass, including access to all event sessions, exhibition booths, and presentation materials. It also includes coffee networking breaks, buffet lunches on both days and the networking dinner on day one. This pass is ideal for solution providers looking to maximize their networking and business development opportunities at the summit.
End Note
Don't miss out on the Conversational AI & Customer Experience Summit 2024—your gateway to the future of customer engagement. Become part of this event in the vibrant city of Jakarta, Indonesia, on July 18th and 19th, for two days of insightful discussions, the latest technology showcases, and unparalleled networking opportunities.
Secure your spot today and be part of a transformative experience that will reshape how you think about customer interactions.
Get ready to connect, learn, and innovate with the best in the industry.
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